Get in Touch
From product inquiries to after-purchase support, our team is here to assist.
Phone
Headquarters
1280 Creative Avenue,
Floor 4, Suite 402,
New York, NY 10013,
United States
FAQ
A few things to know
Couldn't find your concern?
Write to us at
Copy component
Copied
support@altura.com
Is the watch water-resistant?
Yes. The watch is designed with 14.70 bar water resistance (150 m / 492 ft), making it suitable for everyday use, swimming, and snorkeling — but not for diving.
Does it come with a warranty?
Absolutely. Every piece comes with a 2-year international warranty covering manufacturing defects.
What type of movement does it use?
The watch features a manual-winding automatic movement with a 50-hour power reserve, built for precision and longevity.
Do you ship internationally?
Yes, worldwide shipping is available. Delivery timelines may vary depending on your location, but we ensure fast and secure packaging.
Can I return the product if I'm not satisfied?
We offer an easy 14-day return policy. If the product doesn’t meet your expectations, you can return it hassle-free.
How do I maintain the product?
Regularly wipe with a soft cloth and avoid extreme conditions. For mechanical precision, service is recommended every 3–5 years.